Pokémon Center
Shipping and Returns
- Why is there a charge for free shipping on my order summary?
- Do you ship outside of the United States?
- Can I ship this as a gift?
- How do I return item(s) for a refund?
- How do I return a damaged item?
- How long do I have to return a product from Pokémon Center for a refund?
Billing and Payments
Preorders
- I haven't received an order confirmation. How can I confirm my order was placed?
- I preordered an item along with ordering other in-stock items. Why do I see multiple charges on my card now for the total amount and an additional amount?
- I forgot I had a preorder coming and didn't have the funds available to cover the charge. Will I still get my preordered items?
- Will my item arrive on the day of release? Or is it shipped on the release date?
- I've moved since I placed my order. How do I change the shipping or billing address?
- Why was my preorder cancelled?
FAQs
- Pokémon Center and Pokémon Trading Card Game vending machine locations in Seattle
- Physical locations
- Information about Pokémon Center Support Chat
- Nintendo NY
- What can I expect in a Pokémon Trading Card Game Booster Pack?
- Where can I find information about distributors?