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Shipping and Returns

  • Where does Pokémon Center Ship?
  • Can I ship this as a gift?
  • How do I return item(s) for a refund?
  • How do I return a damaged item?
  • How long do I have to return a product from Pokémon Center for a refund?
  • Can I return Pokémon products purchased from other retailers?

Billing and Payments

  • How do I redeem a promo code?
  • Why was my order canceled?
  • I’m having trouble successfully placing an order. What should I check?
  • How is sales tax calculated?
  • What payment forms are accepted on pokemoncenter.com?

Preorders

  • Estimated Preorder Release Dates
  • Can I change the address on my order or preorder?
  • How do I cancel my preorder?
  • I preordered an item along with ordering other in-stock items. Why do I see multiple charges on my card now for the total amount and an additional amount?
  • I forgot I had a preorder coming and didn't have the funds available to cover the charge. Will I still get my preordered items?
  • Will my item arrive on the day of release? Or is it shipped on the release date?
See all 10 articles

FAQs

  • Pokémon Illustration Contest Promo Cards Code Giveaway and Promotion FAQ
  • Pokémon Center Known Issues
  • Order Cancelation Information
  • Pokémon Scarlet and Pokémon Violet: Digital Gift With Purchase FAQ
  • Colorado Retail Delivery Fee
  • Special Delivery Charizard FAQ
See all 25 articles

Announcements

  • Questions regarding Anker Poké Ball Portable Battery Charger
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