Pokémon Center

Shipping and Returns

• 2023 Holiday Shipping
• Where does Pokémon Center Ship?
• Can I ship this as a gift?
• How do I return item(s) for a refund?

Billing and Payments

• How do I redeem a promo code?
• Why was my order canceled?
• I’m having trouble successfully placing an order. What should I check?
• How is sales tax calculated?
• What payment forms are accepted on pokemoncenter.com?

Preorders

• Estimated Preorder Release Dates
• Can I change the address on my order or preorder?
• How do I cancel my preorder?
• Can I preorder different preorder items in the same transaction?
• I forgot I had a preorder coming and didn't have the funds available to cover the charge. Will I still get my preordered items?
• Will my item arrive on the day of release? Or is it shipped on the release date?

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FAQs

• Pokémon Center Gift Card FAQ
• Pokémon Center Known Issues
• Order Cancelation Information
• Pokémon Center: Pokémon Trading Card Game Live Hoodie Promotion FAQ
• Pokémon Scarlet and Pokémon Violet: Digital Gift With Purchase FAQ
• Colorado Retail Delivery Fee

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Pokémon Automated Retail Vending Machine Locations

• Pokémon Automated Retail Vending Machine Locations

Pokémon Games and Services Support

• Pokémon Games and Services Support

Announcements

• Holiday Shipping: