Pokémon Center
Shipping and Returns
- Do you ship outside of the United States?
- Can I ship this as a gift?
- 2020 Holiday Shipping Cutoff
- How do I return item(s) for a refund?
- How do I return a damaged item?
- How long do I have to return a product from Pokémon Center for a refund?
Billing and Payments
Preorders
- When will my Pokémon TCG: Champion's Path Elite Trainer Box preorder ship?
- Last day to cancel or update the shipping address for the Pokémon TCG: Champion's Path Elite Trainer Box preorder
- I preordered an item along with ordering other in-stock items. Why do I see multiple charges on my card now for the total amount and an additional amount?
- I forgot I had a preorder coming and didn't have the funds available to cover the charge. Will I still get my preordered items?
- Will my item arrive on the day of release? Or is it shipped on the release date?
- My preorder included a bonus mystery item (e.g., plush, keychain). I've placed multiple preorders for that item. If I get one mystery item per order, will I get a different mystery item for each order?
FAQs
- Information on current issues
- Information about the new Pokémon Center Canada
- Pokémon Center and Pokémon Trading Card Game vending machine locations
- How often are new products added to Pokémon Center?
- I haven't received an order confirmation. How can I confirm my order was placed?
- What can I expect in a Pokémon Trading Card Game Booster Pack?