Pokémon Center

Shipping and Returns

• Where does Pokémon Center Ship?
• Can I ship this as a gift?
• How do I return item(s) for a refund?
• How do I return a damaged item?
• How long do I have to return a product from Pokémon Center for a refund?
• Can I return Pokémon products purchased from other retailers?

Billing and Payments

• How do I redeem a promo code?
• Why was my order canceled?
• I’m having trouble successfully placing an order. What should I check?
• How is sales tax calculated?
• What payment forms are accepted on pokemoncenter.com?

Preorders

• Estimated Preorder Release Dates
• Can I change the address on my order or preorder?
• How do I cancel my preorder?
• I preordered an item along with ordering other in-stock items. Why do I see multiple charges on my card now for the total amount and an additional amount?
• I forgot I had a preorder coming and didn't have the funds available to cover the charge. Will I still get my preordered items?
• Will my item arrive on the day of release? Or is it shipped on the release date?

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FAQs

• Special Delivery Charizard FAQ
• Pokémon Center Known Issues
• Order Cancelation Information
• I have a question about Pokémon, who do I contact?
• Pokémon Center Kiosk FAQ
• How do I return my order? [UK]

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Announcements

• UK customers:
• Questions regarding Anker Poké Ball Portable Battery Charger