Pokémon Center

Shipping and Returns

• Do you ship outside of the United States?
• Can I ship this as a gift?
• How do I return item(s) for a refund?
• How do I return a damaged item?
• How long do I have to return a product from Pokémon Center for a refund?
• Can I return Pokémon products purchased from other retailers?

Billing and Payments

• How do I redeem a promo code?
• Why was my order cancelled?
• How is sales tax calculated?
• What payment forms are accepted on pokemoncenter.com?

Preorders

• I haven't received an order confirmation. How can I confirm my order was placed?
• I preordered an item along with ordering other in-stock items. Why do I see multiple charges on my card now for the total amount and an additional amount?
• I forgot I had a preorder coming and didn't have the funds available to cover the charge. Will I still get my preordered items?
• Will my item arrive on the day of release? Or is it shipped on the release date?
• I've moved since I placed my order. How do I change the shipping or billing address?
• Why was my preorder cancelled?

See all 9 articles

FAQs

• Why was I asked to reset my password?
• Pokémon Center and Pokémon Trading Card Game vending machine locations
• Physical locations
• Information about Pokémon Center Support Chat
• Nintendo NY
• What can I expect in a Pokémon Trading Card Game Booster Pack?

See all 13 articles