Pokémon Center

Announcements

• "Let's Go" pre-order questions

Shipping and Returns

• Do you ship outside of the United States?
• How do I return item(s) for a refund?
• How do I return a damaged item?
• Can I ship this as a gift?
• How long do I have to return a product from Pokémon Center for a refund?
• Can I return Pokémon products purchased from other retailers?

Billing and Payments

• Why was my order cancelled?
• How do I redeem a promo code?
• How can I find answers to PayPal questions?
• How is sales tax calculated?
• What payment forms are accepted on pokemoncenter.com?

Preorders

• Find answers to your "Let's Go" pre-order questions
• How can I find answers to common preorder questions?

FAQs

• How do I reset my Pokémon Center password?
• Information about Pokémon Center Support Chat
• Where can I find information about distributors?
• I have a question about Pokémon GO, who do I contact?
• I have a question about Pokémon.com, who do I contact?
• Do you offer a warranty on your products?

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