Shipping and Returns
- What should I do if my package is missing, lost, or returned to sender?
- How do I make a return or check the status of my return?
- What should I do if one or more items are missing from my package?
- What should I do if my item is damaged or defective?
- Where does Pokémon Center Ship?
- Can I ship this as a gift?
Billing and Payments
- How do authorization holds work in Pokémon Center?
- How do I redeem a promo code?
- Why was my order canceled?
- I’m having trouble successfully placing an order. What should I check?
- How is sales tax calculated?
- What payment forms are accepted on Pokémon Center?
Preorders
FAQs
- How do I contact Pokémon Center Support?
- Pokémon Center Gift Card FAQ
- Pokémon Center Known Issues
- How do I cancel or modify the contents of my order?
- Can I change or modify my delivery options?
- Pokémon Center Bundles FAQ
Waiting to enter Pokémon Center?
Pokémon Automated Retail Vending Machines
- Pokémon Automated Retail Vending Machine FAQ
- Arizona Pokémon Automated Retail Vending Machine Locations
- California Pokémon Automated Retail Vending Machine Locations
- Colorado Pokémon Automated Retail Vending Machine Locations
- Delaware Pokémon Automated Retail Vending Machine Locations
- District of Columbia Pokémon Automated Retail Vending Machine Locations