- Please make sure the product is adequately packed.
- If possible, return products in the original packaging that they were sent to you in. Returns received not in the original packaging may be subject to a restocking fee.
- All refunds go to the original purchaser. Credits or refunds will be made to the same method of payment and account used to place the original order.
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Please do not return shattered glass, ceramics or other material that may cause injury. Please contact Pokémon Center support here.
Only products purchased on www.pokemoncenter.com, pokemoncenter.com/en-ca, pokemoncenter.com/en-gb, www.pokemoncenter.com/en-au and www.pokemoncenter.com/en-nz can be returned to Pokémon Center. If you purchased a Pokémon product from a retailer, please contact that retailer directly to confirm their return policy.
Before initiating a return, you will need your fulfillment ID from your order. You can find your fulfillment ID by going to the Pokémon Center website, logging in with your Pokémon Center account, and selecting your order under Recent Order History.
If you don't have a Pokémon Center account or you checked out as a guest, you can check your order status by entering your Order ID and Shipping Postal Code, then select Find My Order for guest shoppers.
To initiate a return or check the status of your existing return, select the appropriate link below, select Start a Return, and enter your fulfillment ID and order email.
- US: https://www.pokemoncenter.com/return-policy
- Canada: https://www.pokemoncenter.com/en-ca/return-policy
- UK: https://www.pokemoncenter.com/en-gb/return-policy
- Australia: https://www.pokemoncenter.com/en-au/return-policy
- New Zealand: https://www.pokemoncenter.com/en-nz/return-policy
Once your returned item is received, we will notify you via email that we have received your item and that the refund is in process. All refunds go to the original purchaser. Credits or refunds will be made to the same method of payment and account used to place the original order.