The Pokémon Center team works hard to improve the experience for our fans and customers. Please see below for a list of known issues.
Pokémon Center US/CA Known Issues
- Checking out with PayPal may cause an unexpected change to the email address on your Pokémon Center account.
- Workaround: Please register for a new Pokémon Center account here using your original email address. This should revert your Pokémon Center account email back to the original. Please understand that your order history may be lost with this workaround, but any active orders or upcoming preorders will still be fulfilled. Contact customer service here if you experience any further account creation issues or if you cannot view your order history on the newly registered account.
Pokémon Center UK Known Issues
- UK customers are currently experiencing delays on some orders due to Royal Mail industrial action. Please allow up to 5 extra days to receive your order.