We would like to share some answers to questions our fans and customers might have about the Pokémon Automated Retail vending machines.
What are Pokémon vending machines? Where are they located?
Our Pokémon vending machines are a fun way to purchase Pokémon Trading Card Game products through the convenience of a vending machine. The vending machines operate similarly to a regular vending machine, except they are stocked with Elite Trainer Boxes, Booster Packs and so many more TCG products. You can check out our Pokémon Automated Retail Vending Machine Locations page to see if there’s one near you!
I am currently experiencing an issue at a vending machine, how can I report it?
We are sorry to hear that you are experiencing an issue related to a vending machine. For damaged/malfunctioning machines, vending issues, or other incidents please call our toll-free number 866-872-4790 or submit an email request HERE to reach the Pokémon Automated Retail Vending Machine Support Team for assistance.
Is a new vending machine coming to a location near me?
Unfortunately, we cannot comment on future business decisions such as future locations of vending machines. You you can check our Pokémon Automated Retail Vending Machine Locations page for updates. If you select the Follow button, you can receive notifications when the page is updated.
Can I buy a vending machine/Have one placed at my store?
We're happy to hear that you are interested in the Pokémon Automated Retail vending machines! Currently, all of our machines are owned and operated by The Pokémon Company International and there are no plans to sell them.
I noticed there are cameras on the new vending machines. What are they used for?
Vending machine Return Policy
We do not accept returns from any vending machine. You may keep the item(s) or feel free to give them away to a friend.