We would like to share some answers to questions our fans and customers might have about the Pokémon Automated Retail vending machines.
What are Pokémon vending machines? Where are they located?
Our Pokémon vending machines are a fun way to purchase Pokémon Trading Card Game products through the convenience of a vending machine. The vending machines operate similarly to a regular vending machine, except they are stocked with Elite Trainer Boxes, Booster Packs and so many more TCG products. You can check out our Pokémon Automated Retail Vending Machine Locations page to see if there’s one near you!
I am currently experiencing an issue at a vending machine, how can I report it?
We are sorry to hear that you are experiencing an issue related to a vending machine.
Please note, store employees and merchandisers cannot assist with these matters.
For damaged/malfunctioning machines, vending issues, or other incidents please call our toll-free number 866-872-4790 or submit an email request HERE to reach the Pokémon Automated Retail Vending Machine Support Team for assistance.
The product I want is out of stock, when or will it be restocked?
We are sorry to hear the item you are looking for is currently out of stock! While we do not have a set schedule for restocking the machines, please rest assured we are working diligently to restock them in a timely manner. Additionally, we cannot alert customers when a restock has or will be taking place as that information is on a case by case basis, dependent on stock levels of certain products and machine inventory needs.
Please do not ask store employees or vending machine merchandisers questions about restocks or inventory. They are not available to answer and cannot engage in conversations regarding this subject matter.
Is a new vending machine coming to a location near me?
Unfortunately, we cannot comment on future business decisions such as future locations of vending machines. You you can check our Pokémon Automated Retail Vending Machine Locations page for updates. If you select the Follow button, you can receive notifications when the page is updated.
Can I buy a vending machine/Have one placed at my store?
We're happy to hear that you are interested in the Pokémon Automated Retail vending machines! Currently, all of our machines are owned and operated by The Pokémon Company International and there are no plans to sell them.
I noticed there are cameras on the new vending machines. What are they used for?
The Pokémon Company International's automated retail devices are equipped with camera equipment that counts the number of people passing in front of the device, but the devices do not store or transmit video. You can find additional details in our privacy policy here, under section 8 "Automated Retail Devices (a.k.a. Vending Machines)". You may also view the privacy policy on the vending machine by selecting the help/policies page.
Vending machine Return Policy
We do not accept returns from any vending machine. You may keep the item(s) or feel free to give them away to a friend.