If you can’t find the information that you are looking for on our support site, there are two convenient ways to get in touch with someone to help!
Chat
Agents are available 24/7 to assist with your issue. Chat is a great way to get help with questions about your order. When you start a chat, you will be presented with various types of issues and by selecting the one most related to your question, our agents will have better information to assist you more quickly. Occasionally, more complex cases will be moved from chat to email, but rest assured we are doing our best to assist.
Select the chat icon on the bottom right of your screen to start a new chat.
If you prefer to submit an email ticket, an agent will typically respond within 24 hours. Any issue that we can help with, can be assisted with via email! Some issues may receive a much faster automated response if we think we know the answer based on your question, but you can always respond if we didn't get it right. Occasionally, email responses will be delayed due to a high volume of inquiries, but rest assured we are working as quickly as possible to respond.
Submit a ticket here!
What about phone support?
Pokémon Center doesn’t offer phone support. We are focused on providing accurate answers as quickly as possible, and we believe that chat and email are the best ways to accomplish this. We also don’t like waiting on hold any more than you do!
Need help with a Pokémon vending machine?
Check out our Pokémon Vending Machine FAQ where you can find answers to frequently asked questions as well as contact information.