Customer support agents are not able to assist with questions or issues with the virtual queue. If you contact support regarding the virtual queue, your inquiry may be closed without a response since we are unable to assist.
Pokémon Center uses a virtual queue to access the site in order to help keep everyone browsing and shopping smoothly.
- If you are currently in line to enter Pokémon Center, please keep the virtual queue window open.
- Do not refresh your browser or move away from the page. You will be redirected to the site automatically when it is your turn to enter.
- Estimated wait times may vary depending on the number of people interested in visiting Pokémon Center. It is normal to be in the virtual queue for extended periods of time depending on site traffic.
- Opening Pokémon Center in multiple tabs, using alternate links, or attempting any workarounds will not help you bypass the virtual queue, and those actions may result in other technical errors.
Pokémon Center uses the virtual queue as one measure of many to help ensure that everyone has a smooth browsing and shopping experience and does not necessarily mean a product is launching. Waiting in line does not guarantee product availability, and some products may be out of stock or unavailable for purchase.
Do you have a technical issue?
If you encounter any technical issues, please try the troubleshooting steps below:
- Only shop within your region. For example, if you are in the United States, you must use the US site.
- Refrain from using a VPN.
- Clear your browser cache and cookies.
- Adhere to Pokémon Center purchase limits, which are displayed on the product page.
- Do not attempt to check out with preorder and non-preorder items in your cart at the same time.
- Be sure that your billing and shipping addresses are accurate.