How do I cancel or modify the contents of my order?

Can I cancel or modify my order once it's been placed?

Once an order has been placed with Pokémon Center, it cannot be canceled. Additionally, the contents of the order cannot be modified.

Pokémon Center prioritizes shipping orders quickly, and as such, our warehouses are unable to accommodate cancelation or modification requests. 

Can I return the items I don't want?

Any Pokémon Center item that is not a final sale item can be returned within 30 days of delivery.

How do I start a new return, or check on my existing return?

To start a return or check the status of your existing return:

1. Please navigate to the appropriate regional link, found in the table below.
   

   US	https://www.pokemoncenter.com/return-policy
   Canada	https://www.pokemoncenter.com/en-ca/return-policy
   UK	https://www.pokemoncenter.com/en-gb/return-policy
   Australia	https://www.pokemoncenter.com/en-au/return-policy
   New Zealand	https://www.pokemoncenter.com/en-nz/return-policy

   
   
   
2. Select Start a Return.
   
   
3. Enter your fulfillment ID (or order ID) and email address used to place the order.
   • Learn how to find your fulfillment ID (or order ID) in this article: How do I make a return or check the status of my return?.

How do I cancel my preorder?