Can I cancel or modify my order once it's been placed?
Once an order has been placed with Pokémon Center, it cannot be canceled. Additionally, the contents of the order cannot be modified. Pokémon Center prioritizes shipping orders quickly, and as such, our warehouses are unable to accommodate cancelation or modification requests.
Can I return the items I don't want?
Any Pokémon Center item that is not a final sale item can be returned within 30 days of delivery.
How do I start a new return, or check on my existing return?
To start a return or check the status of your existing return, see How do I make a return or check the status of my return?