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Preorders

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  • Estimated Preorder Release Dates
  • Can I change the address on my order or preorder?
  • How do I cancel my preorder?
  • I preordered an item along with ordering other in-stock items. Why do I see multiple charges on my card now for the total amount and an additional amount?
  • I forgot I had a preorder coming and didn't have the funds available to cover the charge. Will I still get my preordered items?
  • Will my item arrive on the day of release? Or is it shipped on the release date?
  • My preorder included a bonus mystery item (e.g., plush, keychain). I've placed multiple preorders for that item. If I get one mystery item per order, will I get a different mystery item for each order?
  • I preordered an item that comes with one of several bonus mystery items. May I request which item I receive?
  • I preordered an item that said I wouldn't have to pay for it until the item shipped, but I have a charge for the full amount now. Why is that?
  • Why was my preorder canceled?
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