Preorders
- I haven't received an order confirmation. How can I confirm my order was placed?
- I preordered an item along with ordering other in-stock items. Why do I see multiple charges on my card now for the total amount and an additional amount?
- I forgot I had a preorder coming and didn't have the funds available to cover the charge. Will I still get my preordered items?
- Will my item arrive on the day of release? Or is it shipped on the release date?
- I've moved since I placed my order. How do I change the shipping or billing address?
- Why was my preorder cancelled?
- My preorder included a bonus mystery item (e.g., plush, keychain). I've placed multiple preorders for that item. If I get one mystery item per order, is there a chance I will get a different mystery item for each order, or will it be the same one?
- I preordered an item that comes with one of several free bonus items. May I request which Pokémon/item I receive?
- I preordered an item that said I wouldn't have to pay for it until the item shipped, but I have a charge for the full amount now. Why is that?