I received my item(s) from Pokémon Center and it is damaged or defective
Excluding final sale, damaged or defective item(s) may be returned for a refund within 30 days of the date of delivery. Pokémon Center does not offer exchanges at this time.
If your damaged or defective item is glass, ceramic, or other fragile material, please contact us before initiating a return.
To initiate a return, please see How do I return item(s) for a refund?
The box or outer wrap of my item is damaged
The packaging (outer wrap, cardboard box, box sleeve, or metal tin) of your product is intended to protect the contents during shipment. It is normal for packages to experience some wear and tear during the shipping process and Pokémon Center cannot guarantee the packaging will be undamaged upon delivery.
Final sale items cannot be returned for a refund due to box or outer wrap damage.
I dropped or accidentally damaged an item from Pokémon Center
Item(s) purchased from Pokémon Center cannot be repaired or replaced due to accidental damage. Pokémon Center does not offer repairs or replacements for accidental damage.