SMS Marketing FAQ

Pokémon Center is pleased to offer SMS Marketing, allowing customers to receive text alerts for special offers, product launches, and seasonal collections - sent to your phone faster than a Quick Ball!

In which regions is SMS Marketing available?

SMS Marketing is currently only available to customers located in the United States.

Do I need a Pokémon Center account to sign up for SMS Marketing?

Anyone can sign up for SMS Marketing. A Pokémon Center account is not required to sign up.

How do I opt in to SMS Marketing?

To opt in to receive text alerts from Pokémon Center, please follow the steps below:

1. Navigate to pokemoncenter.com, scroll to the bottom of the page and select the Get SMS updates button.
2. A new pop-up window will appear. 
3. Enter your cell phone number and select Submit. 
4. After submitting, you will receive an opt-in confirmation text prompting you to reply Y to subscribe. 
5. Once you have replied, you are now signed up to receive Pokémon Center text alerts! You will receive a welcome text confirming your subscription.

How do I opt out of SMS Marketing?

If you no longer wish to receive text alerts from Pokémon Center, you can opt out at any time by following the instructions below:

1. Text STOP to Pokémon Center (26349) to immediately unsubscribe from SMS marketing.  
2. After you have done so, you will no longer receive Pokémon Center text alerts.  
3. To resubscribe, please visit pokemoncenter.com and follow the opt-in instructions. Texting Y or Subscribe to Pokémon Center (26349) will not result in a successful subscription. 

Why have I stopped receiving SMS marketing? 

If you have unexpectedly stopped receiving texts alerts from Pokémon Center, we recommend that you follow the instructions below:

1. Please add Pokémon Center to your safe sender list. Messages from this sender may also appear as 26349. 
2. Check your spam or blocked contacts. If you see SMS Marketing from Pokémon Center there, please mark it as Not spam. Additionally, make sure that Pokémon Center is not on your blocked senders list. 

• For iPhone, follow the steps at the bottom of Apple's support page to unblock a number.
• For Android, follow the steps on Google's support article.

Still not receiving text alerts?

It may take up to 30 days before new text alerts are delivered, as messages are sent out periodically. Additionally, please note that SMS marketing is currently only available in the United States. 

Is it possible to resend text alerts?

Regrettably, it is not possible to resend SMS marketing texts.