Please find your region below:
United States
At this time, we cannot accommodate address changes on orders which have already been placed.
In addition, our carrier partners in the United States are unable to accommodate requests to reroute or hold packages at a local facility.
Canada
At this time, we cannot accommodate address changes on orders which have already been placed.
In addition, our carrier partners in Canada are unable to accommodate requests to reroute or hold packages at a local facility.
United Kingdom
Depending on your carrier, you may have the ability to modify your delivery options. Please see below:
DPD
Website: https://www.dpd.com/nl/en/
Note: The above link takes you to a web page not created or maintained by The Pokémon Company International.
- At this time, deliveries cannot be modified with DPD.
- If you have further queries about your delivery, please reach out to DPD at the above web address.
Royal Mail
Website: https://www.royalmail.com/
Note: The above link takes you to a web page not created or maintained by The Pokémon Company International.
Note regarding Royal Mail delivery modifications:
- All delivery modifications are made at the customer’s own risk
- We may not be able to accommodate support requests as a result
There are a number of options available for delivery modification with Royal Mail. Please follow the below steps to begin the process:
- Track your delivery at https://www.royalmail.com/track-your-item
- Please ensure you have your tracking/reference Number available.
- Simply enter your tracking/reference number and select Track your delivery.
-
Select Update delivery options.
-
Select one of the provided delivery options.
Germany
At this time, we cannot accommodate address changes on orders which have already been placed.
In addition, our carrier partners in Germany are unable to accommodate requests to reroute or hold packages at a local facility.
Australia and New Zealand
At this time, we cannot accommodate address changes on orders which have already been placed.
In addition, our carrier partners in Australia and New Zealand are unable to accommodate requests to reroute or hold packages at a local facility.