Pokémon Center is now offering eGift cards as a fun new way to give back to your friends and family! Here are some commonly asked questions to help you navigate our new payment option.
How do I use my gift card?
- All gift cards must be used on pokemoncenter.com and can only be redeemed for online purchases. Gift cards cannot be used for preorders. Gift cards cannot be used at pop-up stores, or physical retailers.
- Please disregard messaging in our confirmation email about presenting printed or mobile proof of gift card at time of purchase. Gift cards can only be used online.
- When you receive your email containing your gift card, please select the claim button.
After selecting the claim button, your gift card will appear in your browser. Please take note of the Gift Code and the Pin as you will need these pieces of information during the checkout step to apply the gift card balance to your Pokémon Center order.
Make sure to save the email message with your gift card so that you can use it to check your balance in the future.
How do I check my gift card balance?
To check your gift card balance, please open the original gift card delivery email. Select the link to view the gift card page and your new balance will generate under "amount."
Can I reload my gift card?
It is not possible to reload Pokémon Center gift cards. However, you are welcome to purchase a new gift card.
Can I purchase a gift card to meet a gift-with-purchase minimum requirement?
No, gift cards cannot be purchased to meet a gift-with-purchase requirement.
Can I pay for a purchase with another payment method and a gift card?
Yes! You can split payment methods and use both on a purchase if your gift card does not cover the full amount of the purchase. Gift card balances will be fully used before your other payment method is required. Note: payment via PayPal is not possible with a gift card.
Do gift cards expire?
No, gift cards do not have an expiration date. If it has been over five years since the card was last used, the code may become inactive. Any funds on the gift card will still be available, but you will need to reach out to customer service for help reactivating your card.
I haven’t used my gift card in a long time, and now it won’t work. What’s going on?
If it has been over five years since the card was last used, the code may become inactive. Any funds on the gift card will still be available, but you will need to reach out to customer service for help reactivating your card.
Are gift cards only available in the United States?
Currently, gift cards can be used on orders placed from the United States Pokémon Center, which ships to the United States, Puerto Rico, United States Virgin Islands, and Minor Outlying Islands.
Who should I contact if I have an issue purchasing a gift card or my gift card was never delivered?
Please contact firstname.lastname@example.org for more help.
Who should I contact if I need help using my gift card on Pokémon Center?
Please contact Pokémon Center support here.