What payment methods are accepted?
Pokémon Center UK customers may use the following methods of payment:
- Visa
- MasterCard
- PayPal
- American Express
- Apple Pay
Please note: All transactions with Pokémon Center UK are charged in Great British Pounds (GBP).
For the full list of our accepted payment methods across each Pokémon Center regional website, please see our support article.
Are there gifting or gift-wrap options available?
Pokémon Center UK does not support gifting or gift-wrap options at this time.
Can I use my Pokémon Center account from other regions to access the UK site?
Pokémon Center UK shares credentials only with Pokémon Center Germany.
- Pokémon Center accounts registered to other regions cannot be used to log in to Pokémon Center UK at this time.
- It’s important to note that orders for all regions are only visible on their respective sites.
How much does shipping cost?
Orders £20 and over
Free shipping for all orders £20 and over.
Orders under £20
£5 flat fee, regardless of size or value.
Note: Any shipping costs will be added to your order at checkout.
Where does Pokémon Center UK ship?
Orders from Pokémon Center UK are only shipped to addresses in the United Kingdom. We are unable to ship to PO boxes and BFPO addresses.
For more information, please see our Shipping Policy.
How long does delivery take?
Pokémon Center UK aims to deliver orders within 3 to 6 working days after an order has been placed.
For more information, please see our Shipping Policy.
Can I track my order?
Yes. Please check your shipping confirmation email for a tracking link.
You may also access order tracking if you check your order on the Pokémon Center UK website.
How can I return a product?
Please refer to our Return Policy.
Are all products available in every region?
Not all Pokémon Center products are available in every region. We recommend checking the site frequently for updates.
How can I sign up to receive offers and promotions?
To receive marketing communications, including email messages with the latest news, offers, promotions, events, and games from The Pokémon Company International, please sign up for a Pokémon Trainer Central account.
In addition, you may sign up for our email newsletter.