I have a question about Pokémon, who do I contact?

Pokémon Center USA, Canada, or UK

If you have a question regarding Pokémon Center, our official online store, you are already in the right place! You may search our support site or, if you can't find what you're looking for, submit a ticket, here.

Example topics we can help you with:

• Shipping
• Returns
• Orders

Pokémon Center Germany, Australia or New Zealand

If your query involves any of the following categories:

• Billing
• Checkout
• Shipping
• Returns
• Orders

You will be able to browse support topics and submit a ticket by navigating to our dedicated support sites listed below:

• Pokémon Center Germany Support Site
• Pokémon Center Australia Support Site
• Pokémon Center New Zealand Support Site

Alternatively, you can also view our dedicated FAQ articles here:

• Pokémon Center Germany FAQ
• Pokémon Center Australia FAQ
• Pokémon Center New Zealand FAQ

Other Pokémon Questions

For other Pokémon-related questions, we recommend that you send your inquiries and/or comments to the Pokémon Support Team, here. 

Example topics that the team can help you with:

• Pokémon Trainer Central
• Pokémon UNITE
• Pokemon.com website