If you wish to return an item to Pokémon Center UK, please follow the below steps.
- Navigate to the Pokémon Center UK website, here.
- Log in to view the order page or, if you placed your order as a guest, search for your order, here.
- On the order page, under Shipping Information, please locate the fulfilment ID. Then, under Order Details, select the returns button. This will take you to our dedicated returns portal.
- Please enter your email and fulfilment ID to begin the return process.
If you are having trouble with the returns process, please don't hesitate to reach out to us here so that we can further assist you.