How do I find my SKU number?

We will occasionally ask for the SKU number of the product you ordered to better assist you. Here are some of the ways to find the SKU number.

Find a SKU number in your order acknowledgement email

1. Find your order acknowledgement email in your inbox.
2. Under the Order Summary section, you should see a list of the products that were ordered.
3. The SKU number is below the name of the product, prefixed by SKU #.

Find a SKU number from your account on Pokémon Center

1. Navigate to pokemoncenter.com (US), pokemoncenter.com/en-ca (Canada), or pokemoncenter.com/en-gb (UK).
2. Select Sign in/Register from the top right of the page and log in to your account.
3. Your name should replace Sign in/Register, select it and, from the dropdown menu, select My Account.
4. Under the My Account menu on the left, select Order History.
5. Navigate to the order that contains the product that you need the SKU number for.
6. Once you open the order, go to the Product section. 
7. The SKU number is below the name of the product, prefixed by SKU #.

Find a SKU number on Pokémon Center

1. Navigate to pokemoncenter.com (US), pokemoncenter.com/en-ca (Canada), or pokemoncenter.com/en-gb (UK).
2. Locate the product you need the SKU number for.
3. The SKU number is typically located at the bottom of the description section of the product description page.

How to input a SKU into the SKU field

If you have an issue with an item or items, we may ask you to submit the SKU number for the item(s) when you request support.

• Follow the above steps to locate your SKU number(s). Once located, input the number(s) into the field on the ticket submission form, omitting SKU: and starting with the numbers.
  • Example:
    • If the SKU reads SKU: 123-12345,  enter it as 123-12345
    • A clothing SKU might look like 123-12345 : : : : W-S
  • Separate multiple SKUs with spaces. 123-12345 678-91011