We would like to share some answers to questions our fans and customers might have about the Pokémon Center UK website and about placing orders.
What products are available? Will there be more products added in the future?
The Pokémon Center UK site has launched with a limited stock of apparel, plush, TCG, and accessories. We plan to expand our range over 2022 and beyond.
Why can’t I see XYZ products?
We are starting with a limited range of products but will expand it going forward. Visit our website to check what new products are added.
What payment methods are available?
Pokémon Center UK site customers may use PayPal (temporarily disabled) and major credit and debit cards, excluding American Express. For the full list of our payment methods, please refer to our article, here.
Is there a gifting option for the products? Gift wrap?
Unfortunately, the Pokémon Center UK site does not support gifting or wrapping options.
Will there be a cost for shipping?
Orders of £20 and over are eligible for free shipping. Orders below £20 will have a flat £5 shipping fee, regardless of order size or value. Any shipping costs will be added to your order at checkout.
How can I track my order?
You should receive a tracking link in your shipping confirmation email and will also be able to access tracking when you check your order on the site.
How long does delivery take? When will I get my order?
We aim for delivery in 3-6 days after an order has been placed.
How can I return/refund a product?
Please refer to the Return Policy, here.
Can I use my Pokémon Center US or CA account to access this site?
Unfortunately, it is not possible to use the same US or CA account on the UK site. Although the Pokémon Center UK looks similar to the Pokémon Center US and CA sites, it is a different website. This means you could have one account on the US site, and one account on the UK site. Even if you use the same email address on both sites, they are technically different accounts.
Are there plans to launch Pokémon Center into additional markets?
At this time, there are no plans to launch Pokémon Center into additional markets.
I have other questions or feedback. What should I do?
If you have other questions or any feedback, please contact customer support, here.