Pokémon Center prioritizes shipping orders expeditiously and as such our warehouses are unable to accommodate cancelation requests. You may follow the instructions below to return an order within 30 days of receipt unless it was a final sale item.
What do I do with my unwanted order?
You may start a return process for most orders from Pokémon Center by following the instructions linked below.
- U.S.: https://www.pokemoncenter.com/return-policy
- Canada: https://www.pokemoncenter.com/en-ca/return-policy
Please note that final sale items (such as Pokémon TCG) are not eligible for return.
What about preorders?
You may cancel a preorder only if it has not yet been processed for shipping. For more information, please see our article, here.