Once an order has been placed with Pokémon Center, it cannot be canceled.
Pokémon Center prioritizes shipping orders quickly and as such our warehouses are unable to accommodate cancelation requests.
Can I return the items I don't want?
Any Pokémon Center item that is not a final sale item can be returned within 30 days of delivery.
To initiate a return or check the status of your existing return, navigate to the appropriate link below, select Start a Return, and enter your fulfillment ID (or order ID) and order email.
You can learn how to find your fulfillment ID (or order ID) by seeing How do I make a return or check the status of my return?.
- US: https://www.pokemoncenter.com/return-policy
- Canada: https://www.pokemoncenter.com/en-ca/return-policy
- UK: https://www.pokemoncenter.com/en-gb/return-policy
- Australia: https://www.pokemoncenter.com/en-au/return-policy
- New Zealand: https://www.pokemoncenter.com/en-nz/return-policy