Can I change addresses on my preorder?
Address changes are not supported. You can cancel your preorder and wait until after February 19th to place a new order while supplies last.
How do I cancel my preorder?
Please see, “How do I cancel my preorder?” at: https://support.pokemoncenter.com/hc/en-us/articles/360055257212
Will additional Shining Fates ETB inventory be available in the future?
Yes, we anticipate additional inventory will be available in the future.
I’m unable to access the site, what can I do?
Our team immediately investigates any site issues and evaluating those may take some time. Unfortunately, we are unable to provide technical support or troubleshooting, as access issues could be due to a number of reasons. Please check back later.
When will the Shining Fates ETBs ship?
We expect this item to be delivered February 18–22, 2021. We will not charge your card for this item until it ships. You may see a pre-authorization check on your card, but it is not a charge for this item. Please keep in mind that unforeseen circumstances, such as adverse weather conditions may affect these dates.