First, we always recommend checking your spam folder for your Order Confirmation email, in case your email service provider or email filter identified it as spam. In addition, please make sure to add both support@pokemon.com and support@pokemoncenter.com to your email address book so that any emails from us don't get caught in your spam filter.
Beyond that, we strongly recommend creating a Pokémon Center account prior to placing any orders. This will allow you to log in at any time and see the statu s and tracking for each order in your order history.
It is possible that you may have checked out while not signed in even if you thought that you were. If this occurred, you may find your order by searching as a guest.
If you checked out as Guest, you can check your order by navigating to the order page (Canada order page) and entering your Order ID and Zip Code (postal code in Canada). Your Order ID can be found on the Order Confirmation email.
If you cannot view your order history for any reason, please submit a ticket to the Pokémon Center support team with your order number and a request for status and we will be happy to let you know the current status.