We are currently experiencing shipping delays for some orders. Our fulfillment partner, Amazon, has committed to shipping delayed items to arrive by December 24th. Once items ship, you will receive an email notification with tracking information.
Thank you for your patience while we work to resolve the issue. All newly placed orders shipping within the continental US are being upgraded to two-day shipping.
We continue to experience higher than normal ticket volumes. If you still have not received a response, we are working diligently to get to your case as soon as possible. We respond to our support cases in the order they are received. No further action is needed on your part.
We sincerely apologize for the inconvenience.