What Qualifies for a Return
- To be eligible for a refund your non-final sale item must be new and in the original condition that you received it.
- You must initiate the return within 30 days of the date of delivery.
- Only products purchased on www.pokemoncenter.com, pokemoncenter.com/en-ca, and pokemoncenter.com/en-gb can be returned to Pokémon Center. If you purchased a Pokémon product from a retailer, please contact that retailer directly to confirm their return policy.
Return Instructions
- Please make sure the product is adequately packed.
- If possible, return products in the original packaging that they were sent to you in. Returns received not in the original packaging may be subject to a restocking fee.
- All refunds go to the original purchaser. Credits or refunds will be made to the same method of payment and account used to place the original order.
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To initiate a return, select the appropriate link below:
- Due to the volume of packages our warehouses receive, please allow approximately 2 weeks for the refund to be processed once your shipment is returned.