To be eligible for a refund your item must be new and in the original condition that you received it. Please note that you are responsible for all shipping charges on return shipments. Make sure the product is adequately packed and in the original packaging. Returns received not in the original packaging may be subject to a restocking fee. All refunds for returned items go to the original purchaser and credits or refunds will be made to the same method of payment and account used to place the original order.
Please follow the steps outlined on the Online Purchases Return Policy page at: http://www.pokemoncenter.com/return-policy to initiate a return.
Please note that due to the volume of packages our warehouses receive, returns processing may take up to two weeks from the date of receipt.