To be eligible for a refund your item must be new and in the original condition that you received it.
Customers are responsible for all shipping charges on return shipments. Please make sure the product is adequately packed, and whenever possible please return products in the original packaging they were sent to you in. Returns received not in the original packaging may be subject to a restocking fee.
All refunds go to the original purchaser. Credits or refunds will be made to the same method of payment and account used to place the original order.
To initiate a return, go to our Online Purchases Return Policy page at:
- U.S.: https://www.pokemoncenter.com/return-policy
- Canada: https://www.pokemoncenter.com/en-ca/return-policy
Please note: due to the volume of packages our warehouses receive, please allow approximately 2 weeks for the refund to be processed once your shipment is returned.