Please follow the steps outlined on the Online Purchases Return Policy page at: http://www.pokemoncenter.com/return-policy to initiate a return. You will need your order number to complete the process. Once we have received and verified the defective item you will be reimbursed for standard return shipping. We recommend using USPS standard shipping for the return with tracking, as this will ensure that your return merchandise authorization (RMA) is properly handled.
Note: Please allow approximately 2 weeks for the refund to be processed once your shipment is returned.