Replacement and exchange is not supported, but you may return the original order for a refund and place a new order for the replacement.
To initiate a return, please follow the steps outlined on the Online Purchases Return Policy page at:
- U.S.: https://www.pokemoncenter.com/return-policy
- Canada: https://www.pokemoncenter.com/en-ca/return-policy
You will need your order number to complete the process.
Please note: due to the volume of packages our warehouses receive, please allow approximately 2 weeks for the refund to be processed once your shipment is returned.