The Pokémon Center website experienced technical issues on 03/24/2025. Some features were not available. Thank you for your patience while we actively work to resolve these issues for the future. Please read this FAQ for commonly asked questions.
I can't access the site/the site is not loading
Thank you for your patience while we work on fixing any technical issues you experience on the site. Our teams are aware and diligently improving our customer experience.
The Scarlet & Violet - Destined Rivals ETB is gone
At this time, we do not have any information on when this item will be restocked but more inventory of this product will become available later this year.
Announcements and information regarding upcoming products will be announced on our website, newsletter or social media feeds. Please keep checking back!
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I placed an order, but don't see my shipping address
If you placed an order and your shipping details are not showing on the confirmation page, we ask that you please allow time for our systems to update. We are experiencing increased traffic which may result in occasional delays in displaying information.
If your shipping details do not update after 5 business days please feel free to open a support ticket HERE.
I placed an order in the UK, but it's not showing in my order history/I haven't received shipping confirmation
If you have placed an order with Pokémon Center UK and your order details are not showing on the order history page, we ask that you please allow time for our systems to update. We are experiencing increased traffic which may result in occasional delays in displaying information.