For assistance related to the Pokémon Center store at the 2025 Pokémon North America International Championships in New Orleans, please visit the store itself at the venue where our teams can assist you in full.
Note that we are not able to offer chat or email assistance on this site with any questions related to the pop-up store during the event weekend.
Check out the information below that may be useful for your visit!
I'm having issues with my reservation.
Confirmation Email
- Please navigate to your confirmation email, which will be titled Your [DATE] booking at Pokémon Center is confirmed.
- Check your spam or junk email folders as well for an email from sender @email.waitwhile.com.
Email or SMS Reminder
- We will send you a reminder via SMS Text or Email a day before your reservation.
QR Code
- Within the confirmation email you will see a QR code.
- Please show this code at the time of your reservation to a member of Pokémon Center staff to gain access to the pop-up.
- Please show this code at the time of your reservation to a member of Pokémon Center staff to gain access to the pop-up.
- If you do not see the QR Code in your email, select the "manage booking" button to navigate to the Waitwhile website.
- Scroll to the menu at the bottom of the page and select "Show QR Code." Your code should appear in a pop up window.
- Scroll to the menu at the bottom of the page and select "Show QR Code." Your code should appear in a pop up window.
- If you are unable to access your QR code after trying the above steps, please show your confirmation email to a member of Pokémon Center staff during your reservation time for assistance.
What do I do if I have an issue with a product that I purchased at the store?
If you have an issue with a product you purchased at the store, please see a member of Pokémon Center staff to be escorted to the customer service desk during store hours. Be sure to bring your receipt for assistance with returns, refunds, and exchanges for defective products only.
If you are no longer able to visit the store, please wait until after the event is over, and submit a ticket or live chat to contact customer service on this site within 14 days of purchase for assistance with a refund for defective products only.
How can I access the Pokémon Center store?
The Pokémon Center store is located at Ernest N. Morial Convention Center, 900 Convention Center Boulebard, New Orleans, LA 70130 Entrance Hall: Hall G.
General accessibility accommodations for the Pokémon North America International Championships 2025 can be arranged directly with the hosting venue, Ernest N. Morial Convention Center. The venue can provide a variety of accessibility services including wheelchairs.
There will also be dedicated accommodations for fans regarding queuing and badge pick-up. Please see the customer service desk if you need additional assistance.
Arriving Early?
Customers wishing to do so may arrive up to one hour early. However this is not mandatory and does not guarantee early admittance. You will be asked to stand in a dedicated location outside the entrance until your reservation time begins. You will not be able to gain access to the store until your reservation time. We therefore recommend that customers who are not able to queue for long periods of time please arrive at their reservation time to avoid standing for longer than necessary.
Brand Ambassadors to Assist
Dedicated brand ambassadors will be available to meet customers with accessibility needs and help them gain access to the store through an alternate entrance. When you arrive, please make yourself known to a brand ambassador and they will be able to assist you. Brand ambassadors will be wearing Pokémon Center high-visibility vests. There is no need to arrange this ahead of time - we are looking forward to welcoming you!
Limited Accessibility Seating
Inside the store there is limited seating available for customers to rest if they need. Please note, this is not reserved seating and we cannot guarantee availability.
Other Accommodations
Additional specialized accommodations are available. Should you require a specific tool or resource to enter the store, please notify Pokémon Center staff at the time of your reservation and we will be happy to assist you as best we can!
Can my partner or my carer come with me?
Any partners or carers can of course be included in accessibility accommodations, but please note that to gain entry to the Pokémon Center they would also require a reservation slot.
If your reservation slot is for multiple people, carers or partners would count towards the total number of people attached to the slot. Please also note that all guests attached to the reservation must show up together for entry. This is to ensure the safety and security of all guests.
What accessibility accommodations are in place for badge pick-up and registration?
For badge pick-up and registration at the Pokémon North America International Championships 2025, there will be separate queues for customers with accessibility needs. These queues will be clearly labelled and should be visible to customers as they arrive on site though staff will also be available to assist and guide customers in the right direction if needed.
We hope that we have answered any questions you might have about the event! However, if you have further questions please navigate to additional resources HERE.