Please see below for some of the most frequently asked questions related to the Pokémon Illustration Contest Promo Cards Giveaway and promotion. Note: links on this page may take you to web pages not created or maintained by The Pokémon Company International.
Please note that promo codes will be sent out by email in waves, and we cannot verify when or if you will receive a promo code in the future.
- What will I receive as a part of the promotion?
- Can I return my order and keep the promo card?
- How many times can I enter the giveaway?
- Am I eligible for a promo code for the Pokémon Illustration Contest Promo Cards Giveaway?
- How do I sign up to receive a promo code?
- Am I guaranteed to receive a code if I sign up?
- When will I receive my promo code?
- How do I redeem my promo code?
- How will my Pokémon Illustration Contest Promo Cards be packaged?
- I have recently moved or updated my email address. Can I change my registration information for this promotion?
What will I receive as a part of the promotion?
A one-time use code that can be redeemed for a single pack of three Pokémon TCG promo cards featuring Arcanine, Greninja, and Bulbasaur with an eligible purchase totaling $30 USD (before taxes), $30 CAD (excluding GST), or £30 GBP (inclusive of VAT). Each pack contains all three cards.
Can I return my order and keep the promo card?
A fee of $8 USD/$8 CAD will be applied to returns for orders that originally contained the Pokémon Illustration Contest promo cards. This fee will be applied regardless of whether the promo cards are included in the return.
How many times can I enter the giveaway?
Each eligible person may enter the giveaway only once.
Am I eligible for a promo code for the Pokémon Illustration Contest Promo Cards Giveaway?
**The registration period for the promotion has ended.**
In order to sign up to receive a promo code, you must:
- Provide a valid email address.
- Provide a mailing address in the United States, Canada (excludes Quebec), or the United Kingdom.
- Be 18 years of age or older.
For full details regarding eligibility, please see the promotion terms and conditions, here.
How do I sign up to receive a promo code?
**The registration period for the promotion has ended.**
Please note that promo codes will only be available to eligible entrants (in accordance with the promotion terms and condition found here). To request a code, do the following:
- Navigate to the sign-up page, here.
- Provide your email address and mailing address.
- Expect an email confirming your entry.
- Await code distribution. You may wish to add customercare@helloworldfulfillment.com to your safe sender list.
If you have trouble signing up on the site, please check the site FAQ, and, if that doesn’t help, use the contact form available on that FAQ page.
Am I guaranteed to receive a code if I sign up?
Promo codes are being sent out by email in waves and we cannot guarantee when or if you will receive a promo code in the future. Likewise, the Pokémon Illustration Contest Promo Cards Giveaway is subject to availability and is only available to eligible entrants, in accordance with the official rules found here.
When will I receive my promo code?
The promo codes are being sent out by email in waves to allow our supply chain partners adequate time to ship out packages. We appreciate your patience as you may receive a code weeks before or after someone else. Codes are being distributed by email and you may wish to add the following address to your safe sender list: customercare@helloworldfulfillment.com.
How do I redeem my promo code?
- Check your email for your promo code.
- Navigate to PokemonCenter.com (US), PokemonCenter.com/en-ca/ (Canada), or PokemonCenter.com/en-gb/ (UK). Promo codes are region-specific.
- Add qualifying items totaling $30 USD (before tax), $30 CAD (excluding VAT), or £30 (inclusive of VAT) GBP to your Shopping Cart, before any applicable shipping costs.
- Preorder and digital purchases are not eligible for promotion.
- Expiration: Promo codes expire on Sep 30, 2023 at 11:59pm ET.
- Navigate to the Shopping Cart page.
- US/CA: Click the words Enjoy Pokémon to open a text box.
UK: Scroll to the text box below the product list. - Insert the individual promo code you received by email.
- You should see your Pokémon Illustration Contest Promo Card added to your cart. If the card does not appear in the cart, then it will not be shipped.
- Finish your purchase!
How will my Pokémon Illustration Contest Promo Cards be packaged?
The Pokémon Illustration Contest Promo Cards will be packaged in a plastic sleeve along with another piece of material to stabilize them. Since the sleeved card is packaged loosely in the box, we recommend that customers look through the packaging as it possible for the sleeve to end up under the box’s flaps. Once the sleeve has been located, open it to view the cards.
I have recently moved or updated my email address. Can I change my registration information for this promotion?
We apologize for any inconvenience, but due to the number of entries we receive in each promotion, we are unable to change registration information.
See the Official Rules for all details.