How can I find answers to PayPal questions?

I’m logged into my account and want to buy something via PayPal, but I can’t see the PayPal checkout option. Why not?
We’re excited to offer PayPal as a new payment option in our checkout process. Please note in order to use PayPal for payment, you cannot be logged into a pokemoncenter.com account. Please use Guest Checkout while we work to fix this.

I’m ordering a preorder item and want to pay with PayPal, why can’t I see that option?
We are not able to accept PayPal payments for preorders at this time. Please continue using a credit card instead.

It says that Standard Shipping will be applied for PayPal checkout, but I need faster shipping. Can I change that?
Selecting PayPal for payment will automatically select Standard Shipping for your order. If you would like to choose Expedited or Priority shipping, follow the steps below:
 
1. With items in your cart, from the Shopping Cart page click Checkout with PayPal.
2. Log in to PayPal and choose your shipping address and funds source.
3. Click Continue on the PayPal screen. You’ll be returned back to the Order Summary page in PokemonCenter.com.
4. Click the Back button at the bottom of the page (not your browser).

Or: Click on Shipping & Billing Method in the breadcrumb section of the page.

5. From the Shipping & Billing Method page you can change the shipping method. Wait until you see the change reflected in your Order Total.
6. Note: You cannot select PayPal from the Payment Options shown on this page yet. We are working to fix this. To get back to PayPal, click on your cart in the top right corner and then click Go to Cart. This should return you to the PayPal checkout option.
7. Now you should be able to choose Checkout with PayPal again and it has saved your desired shipping method.
 
8. Proceed through the PayPal process until you return to the PokemonCenter.com Cart Summary page. You should see your correct shipping method displayed.
9. Note: the payment has not been processed at this point, your PayPal account will only be charged once when you submit the order. Click Order.

I have a discount code, how can I use that and check out with PayPal?
Selecting PayPal bypasses the summary page where you can enter your discount. Follow the steps below to get back to it.

1. With items in your cart, from the Shopping Cart page click Checkout with PayPal.
2. Log in to PayPal and choose your shipping address and funds source.
3. Click Continue on the PayPal screen. You’ll be returned back to the Order Summary page in PokemonCenter.com.
4. Click the Back button at the bottom of the page (not your browser).
Or: Click Shipping & Billing Method in the breadcrumb section of the page:


5. On the Shipping & Billing Method page click on the words “Enjoy Pokémon.” Enter your code and click Apply in the pop-up window.
6. Note: You cannot select PayPal from the Payment Options shown on this page yet. We are working to fix this. To get back to PayPal, click on your cart in the top right corner again and click Go to Cart. This should return you to the PayPal checkout option.
7. Now you should be able to choose Checkout with PayPal again and it has saved your desired shipping method.
8.  Proceed through PayPal process until you return to the PokemonCenter.com Cart Summary page. You should see your correct shipping method displayed.
9. Note: the payment has not been processed at this point, your PayPal account will only be charged once when you submit the order. Click Order.
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Topic Information
  • Topic #: 15182-2479
  • Date Created: 12/13/2017
  • Last Modified Since: 12/13/2017
  • Viewed: 159