Contact Us

We offer a number of ways to find the answer you're looking for. Please see below to find the method that best suits your current problem or inquiry.

Live Chat
Click here to access our live support chat.  Our chat line is available 7 days a week during normal business hours.

Frequently Asked Questions
Click here to see a list of answers to common billing, shipping and inventory questions.

Ask Us a Question
If you can't find what you're looking for in our FAQ, click the “Sign in” link in the upper right hand portion of this page to sign up or log into your support account. When redirected back to the Support Site, simply click the "Ask a Question" link (which doesn’t appear until you’ve logged in), and follow the steps to submit your question.

Prefer to send an email? 
Send your inquiry to support@pokemoncenter.com and we'll get you an answer as quickly as possible.  Please include as much information as possible including your name, order number, and anything else you think will assist our agents in providing you with the best support.